Re: RMA process-version 4.05

["naomiruben" <naomiruben@xxxxxxxxxxxxx>]

I just realized I forgot to answer the second question.

All RMAs against the logical warehouse where you are going to receive the
merchandise and from where later you are going to decide if to reuse it or
not, and for which a credit order was not yet created, plus all the RMAs
agains the logical warehouse used for those that you have authorized the
customer to destroy the merchandise would be the one authorized and not
received.

The ones in logical warehouse where you are going to receive the merchandise
and from where later you are going to decide if to reuse it or not, and for
which a credit order has been created, would be the ones authorized and
received.

Ruben Mirensky
----- Original Message -----
From: AZEEM KHAN <azeem_khan67@hotmail.com>
To: <BPCS-L@midrange.com>
Sent: Tuesday, October 17, 2000 4:30 PM
Subject: RMA process-version 4.05


>
> Hello everyone
>
> Our company would like to utilize the BPCS RMA process to handle customer
> returns and post ship billing to issue credits for those returns. Through
> the RMA process we may authorize the customer to return the goods to us so
> that we can destroy those goods or even have the customer destroy those
> goods. In either case the customer is given credit for the goods whether
> they are returned or not and lot tracing needs to be done.
>
> Question:
>
> 1) How should the RMA module be configured (eg: logical warehouse e.t.c)to
> track returned goods for lot tracing purposes.
>
> 2) Does the RMA process in BPCS enable reporting for returned goods
> authorized vs. returned goods actually received.
>
> Any feedback will be appreciated.
>
>
> Azeem Khan
>
>
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