Re: SSA Help Support = education in how to use it

     [Al Macintyre]
Thanks for all the help I have been getting on BPCS_L
This latest gem strengthens my arguement to management that we should

a) take up Monarch on their $300.00 deal that expires July 30 so we can get 
anything that is on any spool such as screen prints & job logs & etc. to any 
PC

b) give out our OGS password to more of our power users, who have PCs (most 
of our users are on twinax) & already calling SSA occasionally on some 
problems

     [Ata510@aol.com]
>  There is also an e-mail incident form on OGS on line - it works even 
better 
>  than a fax (because you can put screen prints and attach documents like 
>  joblogs to it, so they can start researching BEFORE they call you back). 
>  Check out OGS for a link that has a form to fill out that has all the 
>  required fields etc. in it, just like the fax form. They send you back an 
>  e-mail to verify it is received and give you an incident number via e-mail 
>  (no problem forgetting your number if you save your mail!!)

I prefer e-mail communication where we can think about, not send, check out 
some other facts, Ok send, than telephone tag where we might not have facts 
at our fingertips when the connection is finally made.

Al
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