RE: SSA, BPCS, RISC and "HelpLine" and "last release supported...

We have version 4.04 on a V3R7 RISC box and we get "Support" from SSA.
In fact, when we upgraded from CICS to RISC, we saw absolutly zero
performance gain Interactively (about 10% Batch)  -- which everybody
said can't happen. IBM and SSA both pointed to each other and said "Its
their fault" which didn't surprise me in the least. SSA just last month
committed to fixing the problem (We upgraded last December), so I guess
we are still supported (as SSA defines it)

I guess Attachmate and HP have ruined me in what to expect from Customer
Support operations...

-- John Allen
-- O'Brien International

> -----Original Message-----
> From: Glenn Ericson [SMTP:Glenn-Ericson@att.net]
> Sent: Sunday, September 28, 1997 10:02 AM
> To:   BPCS-L@midrange.com
> Subject:      Re: SSA, BPCS, RISC and "HelpLine" and "last release
> supported...
> 
> 
> Not  supporting  BPCS on RISC would be
>   absurd and "tantamount" to  shooting ones self for pleasure!!!
> 
> At 06:04 PM 9/27/97 +0000, you wrote:
> >DAsmussen@aol.com wrote:
> >> 
> >> Not aware, but not suprised either.  My current primary client
> "jumped
> >> through hoops" just to get 5.1 working on the RISC, and SSA still
> states
> that
> >> they don't SUPPORT BPCS on RISC (OR security level 40, but look at
> the MRP
> >
> >Is this right? SSA not supporting BPCS on RISC or is there something
> I'm
> missing.
> >I know my company has had issues porting BPCS to RISC - most of our
> deliveries
> >are for CISC but we've managed to get RISC copies of the security
> objects in
> >BPCS that have their obervability removed. We have no major problems
> with
> >BPCS on RISC and most of our sites are going in that direction (3R7,
> 4R1).
> >Or is this issue only relating to earlier versions of BPCS, we're
> using
> 6.0.02 PLf
> >mixed mode?
> >
> >Regards
> >
> >Chris.
> >
> >-- 
> >Chris Roberts (mailto:chris@cryonix.demon.co.uk)
> >United(ish) Kingdom.
> >
> >+---
> >| This is the BPCS Users Mailing List!
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> >
> Glenn
> ___________________________________________________
> Glenn Ericson,        Phoenix Consulting                      
> P O Box 701164         East Elmhurst NY 11370-3164 USA
> 
> Ph. 718 898 9805       Fx. 718 446 1150
> AS/400 & Year 2000- - Solutions Specialists
>  © 1997copyright,  all rights reserved
> ____________________________________________________
> 
> 
>  
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> umidr
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