My call last month to Dell Workstation technical support (which comes
from the USA) regarding a problem with my Precision laptop ended up in
Florida with an Asian technician named Dung. It was obvious that he was
strictly following a script. I had to ask him to repeat himself at least a
dozen times during a 1 1/2 hour support call.
Earlier this year, a support call for a similar issue to a Dell technician
(American) located in Oklahoma City took 20 minutes.
Most companies place no value on /your/ time any more...
His name is Bryan, he's calling from California, and the VM he left last
Friday night sounded like a genuine American.
So I could get lucky.
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