And why should they? People are trained to just do what they're told. They
buy what they're told. The deal with service. It's not like people will do
something different, like build their own PCs.
On Tue, Oct 20, 2009 at 11:23 AM, sjl <sjl_abc@xxxxxxxxxxx> wrote:
My call last month to Dell Workstation technical support (which comes
from the USA) regarding a problem with my Precision laptop ended up in
Florida with an Asian technician named Dung. It was obvious that he was
strictly following a script. I had to ask him to repeat himself at least a
dozen times during a 1 1/2 hour support call.
Earlier this year, a support call for a similar issue to a Dell technician
(American) located in Oklahoma City took 20 minutes.
Most companies place no value on /your/ time any more...
His name is Bryan, he's calling from California, and the VM he left last
Friday night sounded like a genuine American.
So I could get lucky.
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