I wonder if it is a keyboard mapping issue. The old data-entry keyboards were all exclusively uppershift.

You can have him verify that he's not using a different keyboard mapping profile by selecting
edit-->preferences-->keyboard and checking if the "current keyboard" is IBM Default or User-Defined.

If it is user defined, have him simply change it to IBM Default and run the test. If it's still a problem, well..... But more likely it will solve the problem and you can determine where he got the keyboard mapping (.kmp) file.

Also, have you connected a client access session from your own computer to make sure it works for you?


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Thomas Garvey
Sent: Wednesday, January 16, 2013 11:01 AM
To: 'Midrange Systems Technical Discussion'
Subject: UpperCase ONLY?

Anyone run into this before?

I have a client that is using Client Access and to which we provide a
software access code, which includes lowercase characters. However, when he
copies the value (which we give him) to the clipboard and pastes it into the
entry value of the green screen program (which we provide), it converts it
to all uppercase. The fault is NOT in the program because the entry field
allows lowercase. Caps Lock is NOT on.

Is there some setting in Client Access that autoconverts all keyboard entry
into uppercase?


Thomas Garvey

This thread ...


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