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Re: How to report a defect without Software Maintenance



fixed


On 23/06/2008, at 11:35 PM, Wilt, Charles wrote:

You might try using ECS.

Create a new problem, possibly with SAVAPARDTA PRBID(*NEW)....

Then send it electronically....

I didn't try ECS because I thought that definitely required a maintenance agreement. I expect the problem will be logged but I'll get a call from support again saying no maintenance == no support.

I know that a customer on a currently supported release can order existing PTFs without a maintenance contract but they cannot do so electronically--have to phone or fax. Maybe that's changed too.

I might try this anyway and see what happens.

Regards,
Simon Coulter.
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