MIDRANGE dot COM Mailing List Archive



Home » MIDRANGE-L » June 2008

How to report a defect without Software Maintenance



fixed


I have found a defect in Rexx on OS/400. I have a test case to prove it. It appears to have been broken for ever. It's slightly obscure. I don't want a PTF for the problem. I do want to inform IBM (Rochester) so it can be tracked, prioritised, and fixed in a future release. How can I do that if I don't have a current Software Maintenance Agreement (or whatever it's called now)?

I tried reporting it "Using the Internet" as described on:
http://www.ibm.com/servers/eserver/support/iseries/fixes/ basicswsupport.html

via the Software Service Request link but that just got me a call from IBM Support saying I wasn't current on maintenance and they couldn't help.

Regards,
Simon Coulter.
--------------------------------------------------------------------
FlyByNight Software OS/400, i5/OS Technical Specialists

http://www.flybynight.com.au/
Phone: +61 2 6657 8251 Mobile: +61 0411 091 400 /"\
Fax: +61 2 6657 8251 \ /
X
ASCII Ribbon campaign against HTML E-Mail / \
--------------------------------------------------------------------








Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2014 by MIDRANGE dot COM and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact