RE: RES: OH MY GAWD!

Exactly Joe.

The previous company I worked at was multinational and we had scientists in
our labs here in Indianapolis from all over the world. We had managers from
all over the world too. I daily spoke with folks from Sri Lanka, Pakistan
and India (as well as many other countries) and could understand them. So
when I cannot understand someone from one of these areas on the phone, there
is a real problem.

I mean no knock on anyone at all, just stating the facts.

Chuck

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Joe Pluta
Sent: Tuesday, March 20, 2007 1:37 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: RES: OH MY GAWD!

From: Vernon Hamberg

So it
behooves us insular Americans to clean the wax out of our ears and
listen better - sorry for the soapbox.

Yo, Vern, feel free to generalize about yourself.  I got hung up on, and
that sounds the same in any language.

Even though I am a staunch supporter of limiting or even ending massively
abused itinerant worker programs like the H-1B, I don't take that out on the
workers themselves; they're just trying to better their situations and those
of their families.

However, once you are in the workforce, regardless of your race, creed, or
nation or origin, you need to reach certain standards.  For example, basic
knowledge of your position is a good thing to have.

And it's not having wax in my ears to expect that a service rep is capable
of being understood by the average person from the geography for which they
are responsible -- as Pete noted, there are plenty of tenth-generation
"Murkins" that probably shouldn't be answering phones, either.

Joe