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  3. March 2007

Re: OH MY GAWD!

On the other hand, I talked with Pioneer Telephone (the company I use for long distance on my land line). Not only was it a pleasant experience, it turned out the CSR and this list has a common have a common friend. 

Steve Landess wrote:

Tom -
I keep thinking about that Vonage CSR that last month asked me (reading from his script): 
"Sir, did you dial 1 + 512 before dialing the number?"

Customer service these days is worse than awful - it is downright pathetic.

- sjl

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