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I admit frustration when dealing with IBM support - but the language issue one is less of one for me - consider the international flavor of IBM - at Rochester alone there are all kinds of nationalities represented, and any of them could be on a support desk. So it behooves us insular Americans to clean the wax out of our ears and listen better - sorry for the soapbox.

But I do find it silly when outsource teams in India use names like abraham and george, to make americans more comfortable and accepting of them. Oy oy oy! Or better said here in Minnesota, Uffda!

Vern

At 09:39 AM 3/20/2007, you wrote:

I'm guessing, but I think the call centers in Brazil
only work with North American customers. This is
another weird aspect of this customer support methods
used by IBM.

Rubens Lehmann wrote:
> Many offices in Brazil for accounting functions?
>
> Guess they work only for foreign calls, locally they aren't much better
> than Joe explained...
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