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One thing I like about Software Support is that you can ask informational
questions, rather than simply report defects.

Elvis

-----Original Message-----
Subject: Why Do We Need Software Support


I am being asked by the CEO to justify the cost of the Software Support
contract.  It was a fight to get the Hardware support paid.  Can anybody
provide
me with links to information on the need for the Software support?  I am not
having much luck.

Is there a spot on the IBM website that explains what Software support is?

THANKS




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