RE: IBM Service -- MIDRANGE-L

I would have thought that IBM (It's Being Mended) would have been able to
source 270 parts from the second user market, at least as a stop gap.  In
these days of advanced transportation systems, I would have thought that it
was possible to get a parcel anywhere in the world in under 36 hours, or am
I wrong?  Perhaps someone in IBM would like to comment, or someone in the
airfreight business?

Jeff Bull

-----Original Message-----
From: Matthias Oertli [mailto:matthias.oertli@mdi.com.au]
Sent: 05 July 2002 07:07
To: midrange-l@midrange.com
Subject: IBM Service


I thought I might share:

We got a brandnew 270 delivered on tuesday. Powered it up on wednesday,
it came up ok. But about two hours later it died with SRC 1011 1B01
which indicates an overcurrent on the 5V rail.
It would not re-IPL, just as soon as the power button is pressed, that
source reappears.

The CE came and took the machine apart, disconnected every adapter,
disks, etc. but still the same problem.

Conclusion was that either the power supply or the tower board is
faulty. So the CE gets in touch with the parts stores and guess what: no
parts in the country (Australia) for two weeks!

So if you're in Australia and you happen to have a production 270, be
afraid and better pray nothing goes wrong!

I'd expect this kind of thing from just about anybody BUT IBM! Don't
they test (burnin, etc.) their machines anymore? Isn't high availability
and speedy service part of the reason why we pay the big bucks for
hardware and maintenance contracts?

Man I'm so disappointed...

Best regards,
Matthias

--
--------------------------------------------------
Matthias Oertli   matthias.oertli@mdi.com.au
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