RE: IBM Service

["Anne Lucas" <alucas@xxxxxxxxxx>]

I trust you all had a fun 4th of July!

Matthias,  I forwarded this note to the Customer Satisfaction team.
They'll "jump on it" !    Please let me know once you hear from them.  So
very sorry for the problems!


************
Have a great day! and .... Enthusiasm is like a ripple in the water... It
spreads!


Anne C. Lucas, Project Exec, iSeries Nation and iSeries Marketing -
www.ibm.com/eserver/nation1
205/823-4831  T/L 537-9968,   800/223-3907 Pager

Admin Assist:   Alice Sebastiano Telephone:  (914) 642-4109, tie line
224-4109 Fax:  (914) 642-6976, tie line 224-6976






                      "Dan Bale"
                      <dbale@samsa.com>        To:       
<midrange-l@midrange.com>
                                               cc:       Anne 
Lucas/Birmingham/IBM@IBMUS
                      07/05/2002 09:51         Subject:  RE: IBM Service
                      AM





Wow.  TWO weeks?!?!?  That s*cks big time.  Disappointed?  I think I'd be
breathing fire, screaming at the top of my lungs at your IBM office to get
those parts (yes, both of them!) overnighted from whatever point on earth
they may be available.

Is this your company's first AS/400?  Bad enough if it isn't, but if it is,
holy cow Batman!  What a great first impression.

Perhaps Anne Lucas can help here?  ( alucas@us.ibm.com )

- Dan Bale
(I am *NOT* "Dale"
http://archive.midrange.com/midrange-l/200105/msg00281.html )


-----Original Message-----
From: midrange-l-admin@midrange.com
[mailto:midrange-l-admin@midrange.com]On Behalf Of Matthias Oertli
Sent: Friday, July 05, 2002 2:07 AM
To: midrange-l@midrange.com
Subject: IBM Service


I thought I might share:

We got a brandnew 270 delivered on tuesday. Powered it up on wednesday,
it came up ok. But about two hours later it died with SRC 1011 1B01
which indicates an overcurrent on the 5V rail.
It would not re-IPL, just as soon as the power button is pressed, that
source reappears.

The CE came and took the machine apart, disconnected every adapter,
disks, etc. but still the same problem.

Conclusion was that either the power supply or the tower board is
faulty. So the CE gets in touch with the parts stores and guess what: no
parts in the country (Australia) for two weeks!

So if you're in Australia and you happen to have a production 270, be
afraid and better pray nothing goes wrong!

I'd expect this kind of thing from just about anybody BUT IBM! Don't
they test (burnin, etc.) their machines anymore? Isn't high availability
and speedy service part of the reason why we pay the big bucks for
hardware and maintenance contracts?

Man I'm so disappointed...

Best regards,
Matthias