RE: Customer Service -- Online

>...Design the database, then the user interface.
I agree, but my questions come more in the area of how to design the
navigational pieces -- side menu bar, top tabs, etc.  Yes I agree that maybe
this may be jumping the gun, but I want to know what has been done before
and what works good.  I also want to make it so I can plug in different
customer service modules as they are created.  For instance we will be
required to allow the customer service reps view an image of the faxed in
order.  Well if that wasn't part of the original plan I would want to be
able to integrate a document viewer with ease without having to reprogram my
whole architecture.  I also need the flexibility for rebranding which I have
a pretty good idea of how to do based on some other web apps that have been
created in the past (thanks Brad;-).

Aaron Bartell


-----Original Message-----
From: Nathan M. Andelin [mailto:nandelin@RELATIONAL-DATA.COM]
Sent: Thursday, August 08, 2002 10:42 AM
To: web400@midrange.com
Subject: Re: [WEB400] Customer Service -- Online


> From: "Joel R. Cochran" <jrc@masi-brac.com>
> The design will have a lot to do with the specific information
> you are tracking...

Amen.  Design the database, then the user interface.

Nathan M. Andelin
www.relational-data.com



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