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  1.  Home
  2. WEB400
  3. August 2002

Customer Service -- Online

I have been asked to look into what it would take to create a customer
service application(s) for our in house CSR's (Customer Service Reps) in a
GUI environment.  My first avenue of research is going to be if the browser
is the right place for it and how I would make navigation painless (if
possible), and intuitive.

So now that you know that.  Is there any GUI based customer service design
concepts, sites, screen prints that somebody could share?  Or some words of
advice from past experiences?

I am planning on using CGIDEV2 to start out with but may end up trying out
Nathan's Relational Web product so I can retain the state of an application.

Thanks to all whole reply,
Aaron Bartell

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