Re: License Silliness

It's certainly a problem when there's distance between the person
ordering and the person installing.
RDi itself has no idea where it came from - you the user can't ask it.
The licence information has to come from the person who ordered it.

The hitch in the gitalong of course, is that the trial is downloadable
by anyone. It's a perfectly reasonable thing to try it for a few
months and then buy a licence. I may have known a developer who might
bypass internal bureaucracy and used the trial for some time while the
infernal (not a typo) wheels ground their way to buying a licence. At
which point, the developer has no way of knowing where The Bureaucracy
ordered the product/licence from.

Argh.

--buck

On Mon, 6 Nov 2023 at 18:58, Jack Woehr via WDSCI-L
<wdsci-l@xxxxxxxxxxxxxxxxxx> wrote:

Thanks Buck

On Mon, Nov 6, 2023 at 4:51 PM Buck Calabro <kc2hiz@xxxxxxxxx> wrote:

On Mon, 6 Nov 2023 at 17:22, Jack Woehr via WDSCI-L
<wdsci-l@xxxxxxxxxxxxxxxxxx> wrote:

Please explain the [witty adjectivial phrases deleted] licensing setup

for

RDi 9.8 again, please.

- We're an MSP
- We go to ESS
- It shows a Activation Kit for 9.8 which doesn't download.
- We follow instructions on other webpages and go to Passport

Advantage..

- We can't find the license there.

??

Assuming you ordered it originally from ESS, get the activation kit there.
If it doesn't download, put in a trouble ticket.

I get IBM i from ESS (of course; where else?)
ESS never sends me (my site contact) email.

I get RDi from PAO.
PAO sends me (my site contact) email with my Proof of Entitlement.

Is anything in your (your site contact's) email?
--buck
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