This is a huge PITA.

How did you buy it? That makes all the difference in the world.

I went through the same thing you did... passport advantage folks will have no clue who you are.

Try signing onto ESS (Entitled Software Support)... you are likely paying for it along with your other licensed programs.

-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Larenzo Alexander
Sent: Thursday, June 16, 2022 10:30 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries (wdsci-l@xxxxxxxxxxxxxxxxxx) <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] [WDSCI-L] RDi Annual Subscription Maintenance & Support Renewals

Anyone know the correct IBM phone number or email to check if our RDi annual subscription maintenance and support is current or the process to get it current.

I'm using the following version but not sure if it is the latest in greatest. Up to 2018 we would receive and invoice via mail to renew but we have not received one in a while and I'm not sure where to check or how to start getting new invoices.

Version: 9.6.0.11 20210819_0803

Our business partners said they could not help with Rational Developer for I and I would need to contact IBM.

I have called several IBM phone numbers and send emails to several IBM email address including passport advantage, but I keep getting pass along to different departments and different phone numbers.

I figure the RDi forum would be my last hope to be guided in the right direction.

Thanks,

Larenzo


--
This is the Rational Developer for IBM i (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: https://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxxxxxxxx
Before posting, please take a moment to review the archives
at https://archive.midrange.com/wdsci-l.

Help support midrange.com by shopping at amazon.com with our affiliate
link: https://amazon.midrange.com
[CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.]


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:
Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2022 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.