This is a huge PITA.
How did you buy it? That makes all the difference in the world.
I went through the same thing you did... passport advantage folks will have no clue who you are.
Try signing onto ESS (Entitled Software Support)... you are likely paying for it along with your other licensed programs.
-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Larenzo Alexander
Sent: Thursday, June 16, 2022 10:30 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries (wdsci-l@xxxxxxxxxxxxxxxxxx) <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] [WDSCI-L] RDi Annual Subscription Maintenance & Support Renewals
Anyone know the correct IBM phone number or email to check if our RDi annual subscription maintenance and support is current or the process to get it current.
I'm using the following version but not sure if it is the latest in greatest. Up to 2018 we would receive and invoice via mail to renew but we have not received one in a while and I'm not sure where to check or how to start getting new invoices.
Version: 9.6.0.11 20210819_0803
Our business partners said they could not help with Rational Developer for I and I would need to contact IBM.
I have called several IBM phone numbers and send emails to several IBM email address including passport advantage, but I keep getting pass along to different departments and different phone numbers.
I figure the RDi forum would be my last hope to be guided in the right direction.
Thanks,
Larenzo
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