I want to say upfront that this is an embarrassment to IBM and I will use this thread to plead for change again.
Greg, you are quite right that it depends on how you bought it.
If you buy through Passport Advantage, you will be notified of expiring SWMA
If you buy through ESS, unfortunately it is not bundled with the rest of your SWMA and you are NOT notified. Someone explained to me a few times about why we get this extremely unfriendly behaviour due to our tracking system and why it is so difficult to change the system because RDi is an odd duck that sold with the IBM i but does not live on the IBM i.
But the bottom line is.
1) set some kind of calendar alarm to save yourself the headache and$
2) if you get caught out, please do complain to your BP and IBM should charge you only the renewal rate, because it is partly our fault that you were not notified.
Redfacedly,
Edmund Reinhardt
-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Greg Wilburn
Sent: Thursday, June 16, 2022 4:03 PM
To: Rational Developer for IBM i <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: [WDSCI-L] [EXTERNAL] RDi Annual Subscription Maintenance & Support Renewals
This is a huge PITA.
How did you buy it? That makes all the difference in the world.
I went through the same thing you did... passport advantage folks will have no clue who you are.
Try signing onto ESS (Entitled Software Support)... you are likely paying for it along with your other licensed programs.
-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Larenzo Alexander
Sent: Thursday, June 16, 2022 10:30 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries (wdsci-l@xxxxxxxxxxxxxxxxxx) <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] [WDSCI-L] RDi Annual Subscription Maintenance & Support Renewals
Anyone know the correct IBM phone number or email to check if our RDi annual subscription maintenance and support is current or the process to get it current.
I'm using the following version but not sure if it is the latest in greatest. Up to 2018 we would receive and invoice via mail to renew but we have not received one in a while and I'm not sure where to check or how to start getting new invoices.
Version: 9.6.0.11 20210819_0803
Our business partners said they could not help with Rational Developer for I and I would need to contact IBM.
I have called several IBM phone numbers and send emails to several IBM email address including passport advantage, but I keep getting pass along to different departments and different phone numbers.
I figure the RDi forum would be my last hope to be guided in the right direction.
Thanks,
Larenzo
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