Re: iSphere Error Message

Hello Doug,

So far I received one e-mail, which reported that error. The problem was solved by starting RDi once with the -clearPersistedState error. Hence creating a new workspace may also fix the problem.

Please read the last entry of iSphere ticket #115 before adding parameter -clearPersisted state!

https://sourceforge.net/p/isphere/tickets/115/#ba79

For today, I am not sure that adding -clearPersisted really fixed the problem. There was a change in 5.0.0.r that possibly could also be responsible for the error.

I wished, I could reproduce the problem. What steps did you take before the error happened?

If the error occurs in the iSphere source file search, then it should also happen in the iSphere stream file search, but NOT in the iSphere message file search. Can you confirm that?

Thomas.

Am 04.04.2022 um 15:22 schrieb Belcher, Doug [COMRES/CC/US]:

All,

Just recently I have started to get an error message from iSphere: An error has occurred. See error log for more details. Widget has the wrong parent. I'm currently on RDi 9.6.0.11 20210819_0803 and iSphere 5.0.0.r. Is this a known problem and is there a fix for it?

Doug Belcher | he-him-his | T 314.553.5872 | M 314.766.4461

Need Application (JDE/DataHub) Support? Contact Us ==> Report a JDE/DataHub Incident<https://comres.service-now.com/service_portal?id=sc_cat_item&sys_id=8d21cca81b4ce850b62a21b3b24bcbcf&sysparm_category=861e7b981b0ce850b62a21b3b24bcbc5> or Submit a JDE/DataHub Enhancement Request<https://emerson.sharepoint.com/sites/ComRes-WR/IT/Lists/ReqAppDevSvc/newform.aspx>
Need Hardware or MS Office Support? Contact Ent IT ==> Report a Hardware Incident<https://emerson.service-now.com/sp?id=report_an_issue&utm_source=WR&utm_medium=ComRes&utm_campaign=aa> or Submit a Hardware Request<https://emerson.service-now.com/sp?id=sc_home&utm_source=WR&utm_medium=ComRes&utm_campaign=aa>
Check Your JDE ticket Status ==> Check Status of Your Tickets<https://comres.service-now.com/service_portal?id=requests>

Integrity Safety & Quality Support Our People Customer Focus Continuous Improvement Collaboration Innovation
Integridad Seguridad y Calidad Apoyo para Nuestra Gente Enfoque en el Cliente Mejora Continua Colaboración Innovación
Intégrité Sécurité et qualité Soutien à nos équipes À l'écoute des clients Amélioration continue Collaboration Innovation