Hi Buck,

I don't know that an uninstall-reinstall was needed to be sure. The
certificate chaining error that you show in the link happens when RSE can't
save the cert in the RSE certificate store because when running as a normal
user you don't have authority to do. Generally the work-around is to
start as admin, connect and RSE will get the cert and store it fine then
restart normally and you will be able to connect fine afterwards.

Keeping in mind that I don't know what affect that your renaming may have
on the ownership/authority of things ... what I would suggest is a couple
of things after restoring.
First, just simply change the help config to use http rather than https and
see if that works then good, you are done.
Second what you might try is to restart RDI with Run-As-Admin and open the
help (menu: Help > Help Contents) and once it comes up (or not) close RDI

Also if you look back in the list messages there was some tinkering you can
do with the help preferences to get it working.

Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: Buck Calabro <kc2hiz@xxxxxxxxx>
To: wdsci-l@xxxxxxxxxxxxxxxxxx
Date: 2019/11/20 15:37
Subject: [EXTERNAL] [WDSCI-L] RDi 9.6.0.6, SSL or remote help but not
both
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>



I got a new PC! Windows 10, 64-bit. Very nice.
I've installed RDi and export/import works fine. My workspace has all
the connections I want, everything's coming up roses.

Then I decided to connect via SSL.

Making that work involves a uninstalling RDi, Re-installing as
Administrator, Running as Administrator, installing the cert, and SSL
works.
https://render-prd-trops.events.ibm.com/support/pages/rdi-ssl-connection-fails-message-error-setting-keystore-toolbox-ssl


Now that SSL is working, remote help is not. I'm getting 'Can't connect
to remote help'.

After slaughtering a goat and placing its entrails on the keyboard at
moonrise, I was able to determine that renaming jssecerts and restarting
RDi will enable remote help. Of course, now I can't connect via SSL. The
path to that file is C:\Program Files\IBM\SDP\jdk\jre\lib\security
Toggling that is a solid way to reproduce the issue.

I was going to open a PMR but before I did I wanted to see if the group
had any lore to pass along.

Thanks!

--
--buck

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Your updates make it better!

--
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