There are good reasons for this
First it stops contract employees from getting a serial number at one
customer and using it at other customers (who may not have paid for support)
When we call in a PMR or order PTFs for one of our customers we always use
the customers type/serial number, not our own to avoid just those types of
problems. We may have to order the same set of PTF groups multiple times,
but at least each customer is verified that support is valid on that box.
Second, since a very high percentage (My guess is > 85%) of the calls are
"how do I do this" or "I messed it up" as opposed to break/fix the number of
calls IBM would have to field would explode. Now IBM happily takes the "how
do I...." calls, they are not complaining, but there does have to some
limits.
Perhaps Software Group could come up with a different way?
-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On Behalf Of Vernon
Hamberg
Sent: Friday, January 06, 2017 10:43 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for
System i & iSeries
Subject: Re: [WDSCI-L] Weird auto-complete thing
Edmund
I've had the same issue here - I think lots of shops restrict who can submit
PMRs - here it's basically our system admin and maybe our operations person
- maybe my boss.
We have RDi through the up-trade from ADTS seats, so it's still a licensed
product kind of thing.
Is it different if we go through Passport Advantage? Or only if one were to
purchase his/her own copy?
This is frustrating - entitlement and all really gets sticky here.
Cheers
Vern
On 1/6/2017 9:23 AM, Buck Calabro wrote:
On 1/6/2017 8:49 AM, Edmund Reinhardt wrote:
Just curious, why are you not able submit PMRs?
Unless something has changed, one needs to get one's IBMID associated
to your organisation, and then get it authorised to submit PMRs.
Here, with 6 programmers, I am the only one so authorised. If my
colleagues want to report an issue, I do it for them.
--
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