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  1.  Home
  2. WDSCI-L
  3. February 2014

Re: Fw: F1 on opcodes in ILE RPG editor not bringing up help in 9.0.1

I have a PMR open. They requested some files from me earlier this week and
said they will get back to me by 2/18 (next Tuesday).



On Thu, Feb 13, 2014 at 1:37 PM, Steve Jones <sjones@xxxxxxxxxxxxxxx> wrote:

I am having this same issue. Tried deleting all the files under the
<product install folder>\configuration\com.ibm.ut.help.common
<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings then
restarting.

Has there been any more updates on a fix?


On Thu, Feb 6, 2014 at 11:05 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx
wrote:

Just got this email regarding the PMR:

Hello Jeff,

I am sorry to hear that you had to go through the trouble twice with no
satisfactory results. Based on your description in the PMR:
1) You have Rational Developer for i - RPG and COBOL Development Tools
version 9.0.1
2) You cannot access the help or F1 help.
3) You have attempted the fixes provided by Mike and Edmund from WDSC
forum
but neither of them resolved the help issue.

We are aware of this issue and the help team is working on it. I hope I
will be able to provide feedback to you on this by Tuesday (02/11). As a
work around, here is the link to the product help :
http://pic.dhe.ibm.com/infocenter/iadthelp/v9/index.jsp

Thanks for your patience, Farzi.




On Thu, Feb 6, 2014 at 10:56 AM, Jim Essinger <dilbernator@xxxxxxxxx>
wrote:

Edmund,

What Jeff is describing sounds like my install on my PC at home. I
tried
to follow your instructions, but I don't think I found the folders you
named. I will have to look again tonight when I get home.

Jim


On Thu, Feb 6, 2014 at 7:47 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:


Jeff,
If you are seeing 2 Content entries then something is wrong. If you
have
attempted to do the workaround I gave you
1. Backup and delete the
following
directory and
file:
<product install folder>\configuration\com.ibm.ut.help.common

<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs

2. Restart the product.

Help will be now be accessible.

and you are still seeing this problem, then you need to open a PMR
because
you have a unique setup.

Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power



Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
E-mail: edmund.reinhardt@xxxxxxxxxx
AIX COBOL:
8200 Warden Ave
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
"In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18






From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 06/02/2014 09:41 AM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



And another thing. When I have Preferences open, with the "Help"
selection
highlighted and expanded, I cannot click on either of the 2 Content
tabs
underneath it. I get a dialog box titled "Could not accept changes"
that
says "The currently displayed page contains invalid values." If I
click
somewhere else, then I can click on the Content tabs.


On Thu, Feb 6, 2014 at 9:27 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Heh. How do I fix it? I can't put anything in there.


On Thu, Feb 6, 2014 at 9:20 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:


That could well explain the problem.
Preferences->Help->Content should have 2 URLs
Rational Developer for i =
http://pic.dhe.ibm.com/infocenter/iadthelp/v9
Local = http://127.0.0.1:63650/help

The local one may depend on your install somewhat. But the remote
one
should work once you fix the URL.


Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application
Development,
Rational Developer for Power



2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL:
8200 Warden Ave
contact
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18






From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx
,
Date: 06/02/2014 09:14 AM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor
not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Dumb question before I submit a PMR.

In the preferences page where you select remote and/or local help
and
which
has priority, should there be any URLs in there? I have none.

Thanks.


On Fri, Jan 31, 2014 at 3:56 PM, Mike Hockings <
hockings@xxxxxxxxxx

wrote:


Hi Darren,

Yes, you are quite correct, if you take the path to remove the
complete
C:\Users\<userid>\.eclipse directory then you will have to
re-install
any
added 3rd party plugins. With the work-arounds that we have
proposed
that
*should* be avoided. We're still working to figure out why it
does
not
seem to work for some folks though.

Mike


Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software
Technical
Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries <
wdsci-l@xxxxxxxxxxxx>
Date: 30/01/2014 04:06 PM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG
editor
not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



I found it necessary to delete C:\Users\darren\.eclipse and
C:\User
\darren
\.metadata as a workaround to the corrupted help files. These
directories
are rebuilt during the startup, but you do LOSE OTHER PLUGINS
that
might
be
installed, requiring a reinstall.





From: Edmund Reinhardt <edmund.reinhardt@xxxxxxxxxx>
To: Edmund Reinhardt <edmund.reinhardt@xxxxxxxxxx>
Cc: wdsci-l@xxxxxxxxxxxx
Date: 01/29/2014 12:06 PM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE
RPG
editor
not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx




That link may not be available to you.
Here is the content
Problem (Abstract)
The help content for IBM Rational Eclipse-based products may be
missing,
either topics in the Table of Contents, or some contextual help.
Symptom
The Preferences > Help > Content page appears twice in the
preferences
dialog, and neither of them can be edited.
The workspace/.metadata/.log file contains an error similar to
the
following:

java.lang.ArrayIndexOutOfBoundsException: Array index out of
range:
2
at
org.eclipse.help.ui.internal.preferences.ICPreferences.prefsToICs
(ICPreferences.java:89)
at org.eclipse.help.ui.internal.preferences.ICPreferences.getICs
(ICPreferences.java:68)
at
org.eclipse.help.ui.internal.preferences.ICTable.loadPreferences
(ICTable.java:279)
at org.eclipse.help.ui.internal.preferences.ICTable.<init>
(ICTable.java:58)



Cause
This is caused by a corruption of a configuration file due to a
formatting
change.

This issue is generally found in shell-sharing scenarios where
multiple
Rational products are installed into the same Eclipse shell, or
an
upgrade
of an existing product



Resolving the problem
This issue has been resolved and the fix will be delivered in
all
future
versions.
WORKAROUND:
1. Backup and delete the
following
directory and
file:
<product install folder>\configuration\com.ibm.ut.help.common

<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs

2. Restart the product.

Help will be now be accessible.




Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application
Development,
Rational Developer for Power



2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx

with AIX COBOL:
8200 Warden Ave
contact
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will
of
Canada
God in Christ Jesus concerning you." - 1

Thessalonians 5:18







From: Edmund Reinhardt/Toronto/IBM
To: wdsci-l@xxxxxxxxxxxx,
Date: 29/01/2014 12:02 PM
Subject: Re: Fw: [WDSCI-L] F1
on
opcodes
in ILE RPG
editor not
bringing
up help in 9.0.1


Here is the specific technote for the issue, with very specific
solution
that should be safe to try.








http://dbluewas2.pok.ibm.com/support/dcf/preview.wss?host=dbluedcf.pok.ibm.com&db=support/swg/rattech.nsf&unid=EABCB1CBC2DB70D085257C6E0050B055&taxOC=SSC3R3Q&MD=2014/01/28%2010:01:43&sid=








Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application
Development,
Rational Developer for Power



2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx

with AIX COBOL:
8200 Warden Ave
contact
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will
of
Canada
God in Christ Jesus concerning you." - 1

Thessalonians 5:18








From: Jim Essinger <
dilbernator@xxxxxxxxx

To: "Rational Developer for IBM i
/
Websphere
Development Studio
Client for System i &
iSeries"
<wdsci-l@xxxxxxxxxxxx>,
Date: 29/01/2014 12:24 AM
Subject: Re: [WDSCI-L] F1 on
opcodes
in
ILE RPG
editor not
bringing up
help in 9.0.1
Sent by:
wdsci-l-bounces@xxxxxxxxxxxx



Mike,

I updated and still show the same path name of

C:\Users\<username>\.eclipse\org.eclipse.platform_4.2.0_2106402103\

When I go to the Preferences > Help I see 2 Content listings.
When I
click on one I get a message window with the text "The currently
displayed
page contains invalid values" - When I click on the 2nd
"CONTENT"
in
the
list I get the same message. If I click on the "Local Help
Updater"
in
the
list I get a set of prompts that look normal. When I click back
on
"CONTENT" heading I get a display but I can't do anything with
it.

This happens with both the current workspace and a new one I
created.

I end and restart with the -clean option and I get the exact
same
results.

I downloaded the trial from the developers page and used the
Installation
manager to update from 9.0 to 9.0.1

Any thoughts on what I might do next? I can uninstall and
re-install
if
you believe that might help.

Thanks!

Jim Essinger
Western Power Sports
Boise, ID




On Mon, Jan 27, 2014 at 3:32 PM, Mike Hockings <
hockings@xxxxxxxxxx

wrote:

Hi Jim,

That is odd. I have RDI 9.0 installed from the DeveloperWorks
trial
site
then updated with 9.0.1 downloaded from Fix Central so it
should
be
the
same as what you have. However I do also have RDz and RBD
9.0.1
but
I
would expect them to use the same level of the help system as
RDI.

The local help would not connect probably because it is not
configured
to
run by default so that part of the result is not unexpected.
You
may
wish
to go into the help preferences at Help > Content and make
sure
that
RDI
remote help is enabled and pointing to "
http://pic.dhe.ibm.com/infocenter/iadthelp/v9"; and that local
help
is
disabled. This may require restarting RDI.

If you try a new workspace what is the outcome in that case?
If
it
still
fails then you may wish to restore the plugin settings in your
user
directory

Mike



Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software
Technical
Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: Jim Essinger <dilbernator@xxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 2014-01-27 14:56
Subject: Re: [WDSCI-L] F1 on opcodes in ILE RPG editor
not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Mike,

I tried this and when restarting RDi was prompted that "Help
was
not
installed" and presented two options, work without help and
use
the
local
help updater. I tried the local help updater, and received a
message
that
it could not connect.

The only difference is one in the path name of the first path.
You
have
a
number 2139427097 there and my install shows 2106402103.

Does that make a difference?

Jim


On Mon, Jan 27, 2014 at 12:39 PM, Mike Hockings
<hockings@xxxxxxxxxx>
wrote:

For anyone still concerned ...

I have a work-around for this issue.

Warning: If you have added infocenters to your help
preferences
other
than the ones that are automatically added then you will
have
to
add
them
again after following this work-around for this issue in RDI
9.0.1.

Prep: close any running instances of RDI 9

First Step: Rename the directory
C:\Users\<your-userid>\.eclipse\org.eclipse.platform_4.2.0_
2139427097
\configuration\com.ibm.ut.help.common\
to



C:\Users\<your-userid>\.eclipse
\org.eclipse.platform_4.2.0_2139427097
\configuration\com.ibm.ut.help.common-original

Second Step: Rename the directory





<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs
to





<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs-original
(or just create a new workspace)

Complete: restart RDI 9.0.1 and again enjoy your F1 help
goodness!

If any of the above is unclear or if it does not resolve the
RDI
9.0.1
F1
help issue for you please let us know.

All the best, Mike


Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems
Software
Technical
Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: Edmund Reinhardt/Toronto/IBM@IBMCA
To: wdsci-l@xxxxxxxxxxxx,
Date: 2013-12-19 11:23
Subject: [WDSCI-L] F1 on opcodes in ILE RPG editor
not
bringing
up
help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx





We are trying to fix this problem that was recently reported
by
2
people
so
far on this list.
We are wondering if anyone else is experiencing this? Has
anyone
experienced this on previous releases?

BTW, a cool thing in 9.0.1 is that F1 on opcodes in free
form,
now
gives
you specific help for that op code.
Yes Jon, I was thinking of you when we fixed that. :-) Merry
Christmas
to
you.
More goodness to come in that area.



Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application
Development,
Rational Developer for Power



2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL: 8200 Warden Ave
contact
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the
will
of
Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18

--
This is the Rational Developer for IBM i / Websphere
Development
Studio
Client for System i & iSeries (WDSCI-L) mailing list
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion
of
my
company. Unless I say so.
--
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Studio
Client for System i & iSeries (WDSCI-L) mailing list
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion
of
my
company. Unless I say so.




--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of
my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
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Client for System i & iSeries (WDSCI-L) mailing list
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--
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H-P Products, Inc

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