Re: Fw: F1 on opcodes in ILE RPG editor not bringing up help in 9.0.1 -- WDSCI-L

Asking the experts ...

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195 IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL: 8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501 Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18

From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 06/02/2014 10:18 AM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor not bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

My install folder is C:\Program Files\IBM\SDP. There is a configuration
folder, but there is no com.ibm.ut.help.common folder in there.

I have a com.ibm.ut.help.common folder in

C:\RedirectedProfiles$\jeff\.eclipse\org.eclipse.platform_4.2.0_1655873425
\configuration

Should I rename that one?

I also have 2 more within separate .jar files in

C:\Program Files\IBM\SDPShared\plugins

On Thu, Feb 6, 2014 at 9:47 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

Jeff,
If you are seeing 2 Content entries then something is wrong. If you have
attempted to do the workaround I gave you

1. Backup and delete the following
directory and
file:
<product install folder>\configuration\com.ibm.ut.help.common
<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs

2. Restart the product.

Help will be now be accessible.

and you are still seeing this problem, then you need to open a PMR

because

you have a unique setup.

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
E-mail: edmund.reinhardt@xxxxxxxxxx
AIX COBOL:
8200 Warden Ave
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
"In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18

From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 06/02/2014 09:41 AM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

And another thing. When I have Preferences open, with the "Help"

selection

highlighted and expanded, I cannot click on either of the 2 Content tabs
underneath it. I get a dialog box titled "Could not accept changes" that
says "The currently displayed page contains invalid values." If I click
somewhere else, then I can click on the Content tabs.

On Thu, Feb 6, 2014 at 9:27 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Heh. How do I fix it? I can't put anything in there.

On Thu, Feb 6, 2014 at 9:20 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

That could well explain the problem.
Preferences->Help->Content should have 2 URLs
Rational Developer for i =

http://pic.dhe.ibm.com/infocenter/iadthelp/v9

Local = http://127.0.0.1:63650/help

The local one may depend on your install somewhat. But the remote one
should work once you fix the URL.

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL:
8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18

From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 06/02/2014 09:14 AM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

Dumb question before I submit a PMR.

In the preferences page where you select remote and/or local help and
which
has priority, should there be any URLs in there? I have none.

Thanks.

On Fri, Jan 31, 2014 at 3:56 PM, Mike Hockings <hockings@xxxxxxxxxx>
wrote:

Hi Darren,

Yes, you are quite correct, if you take the path to remove the

complete

C:\Users\<userid>\.eclipse directory then you will have to

re-install

any

added 3rd party plugins. With the work-arounds that we have

proposed

that

*should* be avoided. We're still working to figure out why it does

not

seem to work for some folks though.

Mike

Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software

Technical

Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199

From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>
Date: 30/01/2014 04:06 PM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG editor

not

bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

I found it necessary to delete C:\Users\darren\.eclipse and C:\User

\darren

\.metadata as a workaround to the corrupted help files. These

directories

are rebuilt during the startup, but you do LOSE OTHER PLUGINS that

might

be

installed, requiring a reinstall.

From: Edmund Reinhardt <edmund.reinhardt@xxxxxxxxxx>
To: Edmund Reinhardt <edmund.reinhardt@xxxxxxxxxx>
Cc: wdsci-l@xxxxxxxxxxxx
Date: 01/29/2014 12:06 PM
Subject: Re: [WDSCI-L] Fw: F1 on opcodes in ILE RPG

editor

not
bringing
up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

That link may not be available to you.
Here is the content
Problem (Abstract)
The help content for IBM Rational Eclipse-based products may be

missing,

either topics in the Table of Contents, or some contextual help.
Symptom
The Preferences > Help > Content page appears twice in the

preferences

dialog, and neither of them can be edited.
The workspace/.metadata/.log file contains an error similar to the
following:

java.lang.ArrayIndexOutOfBoundsException: Array index out of range:

at org.eclipse.help.ui.internal.preferences.ICPreferences.prefsToICs
(ICPreferences.java:89)
at org.eclipse.help.ui.internal.preferences.ICPreferences.getICs
(ICPreferences.java:68)
at org.eclipse.help.ui.internal.preferences.ICTable.loadPreferences
(ICTable.java:279)
at org.eclipse.help.ui.internal.preferences.ICTable.<init>

(ICTable.java:58)

Cause
This is caused by a corruption of a configuration file due to a

formatting

change.

This issue is generally found in shell-sharing scenarios where

multiple

Rational products are installed into the same Eclipse shell, or an

upgrade

of an existing product

Resolving the problem
This issue has been resolved and the fix will be delivered in all

future

versions.
WORKAROUND:
1. Backup and delete the following
directory and
file:
<product install folder>\configuration\com.ibm.ut.help.common
<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings
\org.eclipse.help.base.prefs

2. Restart the product.

Help will be now be accessible.

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx

with AIX COBOL:
8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1

Thessalonians 5:18

From: Edmund Reinhardt/Toronto/IBM
To: wdsci-l@xxxxxxxxxxxx,
Date: 29/01/2014 12:02 PM
Subject: Re: Fw: [WDSCI-L] F1 on

opcodes

in ILE RPG
editor not
bringing
up help in 9.0.1

Here is the specific technote for the issue, with very specific

solution

that should be safe to try.

http://dbluewas2.pok.ibm.com/support/dcf/preview.wss?host=dbluedcf.pok.ibm.com&db=support/swg/rattech.nsf&unid=EABCB1CBC2DB70D085257C6E0050B055&taxOC=SSC3R3Q&MD=2014/01/28%2010:01:43&sid=

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx

with AIX COBOL:
8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1

Thessalonians 5:18

From: Jim Essinger

<dilbernator@xxxxxxxxx

To: "Rational Developer for IBM i /

Websphere

Development Studio
Client for System i &

iSeries"

<wdsci-l@xxxxxxxxxxxx>,
Date: 29/01/2014 12:24 AM
Subject: Re: [WDSCI-L] F1 on

opcodes

in

ILE RPG
editor not
bringing up
help in 9.0.1
Sent by:

wdsci-l-bounces@xxxxxxxxxxxx

Mike,

I updated and still show the same path name of
C:\Users\<username>\.eclipse\org.eclipse.platform_4.2.0_2106402103\

When I go to the Preferences > Help I see 2 Content listings. When

click on one I get a message window with the text "The currently

displayed

page contains invalid values" - When I click on the 2nd "CONTENT" in

the

list I get the same message. If I click on the "Local Help Updater"

in

the

list I get a set of prompts that look normal. When I click back on
"CONTENT" heading I get a display but I can't do anything with it.

This happens with both the current workspace and a new one I

created.

I end and restart with the -clean option and I get the exact same

results.

I downloaded the trial from the developers page and used the

Installation

manager to update from 9.0 to 9.0.1

Any thoughts on what I might do next? I can uninstall and

re-install

if

you believe that might help.

Thanks!

Jim Essinger
Western Power Sports
Boise, ID

On Mon, Jan 27, 2014 at 3:32 PM, Mike Hockings <hockings@xxxxxxxxxx>
wrote:

Hi Jim,

That is odd. I have RDI 9.0 installed from the DeveloperWorks

trial

site

then updated with 9.0.1 downloaded from Fix Central so it should

the

same as what you have. However I do also have RDz and RBD 9.0.1

but

I

would expect them to use the same level of the help system as RDI.

The local help would not connect probably because it is not

configured

to

run by default so that part of the result is not unexpected. You

may

wish

to go into the help preferences at Help > Content and make sure

that

RDI

remote help is enabled and pointing to "
http://pic.dhe.ibm.com/infocenter/iadthelp/v9"; and that local help

is

disabled. This may require restarting RDI.

If you try a new workspace what is the outcome in that case? If

still

fails then you may wish to restore the plugin settings in your

user

directory

Mike

Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software

Technical

Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199

From: Jim Essinger <dilbernator@xxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development

Studio

Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>,
Date: 2014-01-27 14:56
Subject: Re: [WDSCI-L] F1 on opcodes in ILE RPG editor not

bringing

up help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

Mike,

I tried this and when restarting RDi was prompted that "Help was

not

installed" and presented two options, work without help and use

the

local

help updater. I tried the local help updater, and received a

message

that

it could not connect.

The only difference is one in the path name of the first path.

You

have

a

number 2139427097 there and my install shows 2106402103.

Does that make a difference?

Jim

On Mon, Jan 27, 2014 at 12:39 PM, Mike Hockings

<hockings@xxxxxxxxxx>

wrote:

For anyone still concerned ...

I have a work-around for this issue.

Warning: If you have added infocenters to your help preferences

other

than the ones that are automatically added then you will have to

add

them

again after following this work-around for this issue in RDI

9.0.1.

Prep: close any running instances of RDI 9

First Step: Rename the directory
C:\Users\<your-userid>\.eclipse\org.eclipse.platform_4.2.0_

2139427097

\configuration\com.ibm.ut.help.common\
to

C:\Users\<your-userid>\.eclipse

\org.eclipse.platform_4.2.0_2139427097

\configuration\com.ibm.ut.help.common-original

Second Step: Rename the directory

<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings

\org.eclipse.help.base.prefs

to

<workspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings

\org.eclipse.help.base.prefs-original

(or just create a new workspace)

Complete: restart RDI 9.0.1 and again enjoy your F1 help

goodness!

If any of the above is unclear or if it does not resolve the RDI

9.0.1

F1

help issue for you please let us know.

All the best, Mike

Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software

Technical

Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199

From: Edmund Reinhardt/Toronto/IBM@IBMCA
To: wdsci-l@xxxxxxxxxxxx,
Date: 2013-12-19 11:23
Subject: [WDSCI-L] F1 on opcodes in ILE RPG editor not

bringing

up

help in 9.0.1
Sent by: wdsci-l-bounces@xxxxxxxxxxxx

We are trying to fix this problem that was recently reported by

people

so
far on this list.
We are wondering if anyone else is experiencing this? Has

anyone

experienced this on previous releases?

BTW, a cool thing in 9.0.1 is that F1 on opcodes in free form,

now

gives

you specific help for that op code.
Yes Jon, I was thinking of you when we fixed that. :-) Merry

Christmas

to

you.
More goodness to come in that area.

Regards,

Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application

Development,

Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195 IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL: 8200 Warden Ave
contact

www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501

Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will

Canada

God in Christ Jesus concerning you." - 1
Thessalonians 5:18

--
This is the Rational Developer for IBM i / Websphere Development

Studio

Client for System i & iSeries (WDSCI-L) mailing list
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

company. Unless I say so.
--
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Studio

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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
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