Re: Rational confusion

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Jon,

I couldn't agree with you more.  This issue has come up on these lists time
and time again.



On Fri, May 6, 2011 at 6:00 PM, Jon Paris <jon.paris@xxxxxxxxxxxxxx> wrote:

> On May 6, 2011, at 4:36 PM, wdsci-l-request@xxxxxxxxxxxx wrote:
>
> > It sounds like your business partner does not know  how to order license
> > keys directly from ESS.  If  you can give us a contact at your BP, we
> will
> > help fix this problem for you.
>
> Edmund - while it would be obviously good to fix the issue with this one BP
> _please_ don't think that will solve anything very much. This is a very
> widespread problem. I have yet to meet a BP who knew how to do this. And I
> can't count the number of people who have come up to me at conferences etc.
> and told me that their BP doesn't know how to do it. The situation outside
> of North America is in many places even worse - yes I know that's hard to
> believe but ...
>
> If nothing else IBM needs to create one nice, simple page that spells out
> the "How to get your keys". Not buried in legalese or other irrelevant
> stuff, just the basic facts. Make sure it has all the right keywords so that
> google will give it high hit rating and we'd all be much happier. If IBM
> can't then perhaps give the list the information and we'll publish it on as
> many sites as we can find. Surely this isn't rocket science.
>
>
> Jon Paris
>
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