Re: RDP 7.5 to 7.6 upgrade

No. I tried that originally, but our entitlement records were such a mess that I finally just called IBM and after exchanging a few phone calls and emails, they finally determined that we were entitled and just sent it to us (got it yesterday).

I am not sure why we have had such issues. Since we run a blade there is always some confusion about whether the OS is AIX or IBM i. We have two SWMA contracts, one for each OS and although we are now current on SWMA things have always been a challenge.

I just jumped over to ESS and *now* I can order the upgrade to 7.1 so they must have sorted something out when I asked for the RDp order a week or so ago. Interesting that we ordered RPG OA at the same time we requested the RDp upgrade and it now shows in our entitlements but it wasn't sent along with the RDp disks and there is no place to download it in ESS.

Pete

On 5/11/2010 9:55 AM, Andy Youens wrote:

Hi Pete

Did you order the upgrade via IBMs 'My entitled Software' -> 'Software Updates' ?


Regards
Andy

-----Original Message-----
From: Pete Helgren [mailto:Pete@xxxxxxxxxx]
Sent: 11 May 2010 16:14
To: Rational Developer for IBM i / Websphere Development Studio Client for System i& iSeries
Subject: Re: [WDSCI-L] RDP 7.5 to 7.6 upgrade

I had ordered the DVD and the activation kit came on a separate CD. ESS
still has the download for RDi 7.5 and the activation kit but even
though we are now licensed for RDp ESS shows nothing about it.

Seems the Brazilian office hasn't sorted out the whole RDp vs RDi
issue. Sigh. IBM *really* needs to get a handle on the whole license
key/downloads/entitlement operation. It has *never* been correct and we
always have to go through the hassle of calling to get things ordered
and then ESS still isn't correct.

That is my experience. Calling is the only way to get things done
(great 21st century approach, no?)

Pete

On 5/10/2010 4:29 PM, MKirkpatrick@xxxxxxxxxxxxxxxxx wrote:

I have upgraded from RDP 7.5 to 7.6. Where I had a permanent key for
RPG/Cobol, I now have a trial key. Anyone else experienced this?

I checked the activation center for a new kit but it only shows 7.5.

Thanks.

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Michael Kirkpatrick
Western Dental Services, Inc.
Information Systems / IBM i(TM) Development
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