Dave has an organizational issue, and you can't be bothered to pick up the
phone one time and figure out the right number.
Which number should I call Joe?
Although I do agree that they should allow DCRs to be posted by IBM ID.
Sounds like a winner to me also; that coupled with the other ideas I posted
(i.e. BBS for support and feature requests).
Anyway, my overal point is that as long as the ideal process is not yet in
place, you still need to use the current process, and posting here is not
that process.
Customers have a lot of power. Posting here is making changes to IBM's
approach. They can't ignore us and they have shown they wont ignore us (in
a good way).
I think we will have to agree to disagree on some points (not all).
Good conversation.
Aaron Bartell
http://mowyourlawn.com
-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On
Behalf Of Joe Pluta
Sent: Saturday, February 09, 2008 1:47 PM
To: Websphere Development Studio Client for iSeries
Subject: Re: [WDSCI-L] Is RDi ready for prime time?
Aaron Bartell wrote:
Not IBM's fault.
You bet it is. If IBM has customers that can't easily get their opinions
expressed because they have overly complicated the process, well, I would
consider that a fault.
Wait a sec... Dave can't post because his company won't give him the
customer number to post with, and you can't because you can't figure out
the right one. Neither of those problems is IBM's fault. Dave has an
organizational issue, and you can't be bothered to pick up the phone one
time and figure out the right number. Sorry, neither of those strikes
me as a problem with IBM.
Although I do agree that they should allow DCRs to be posted by IBM ID.
I think that's a really, really good suggestion for Sam Palmisano's page.
After reading your post I also realize a lot of my practices come from
dwelling on and posting to open source lists for my requests. I don't
expect IBM to fully operate like an open source group, but I do expect
them
to take the best of that world (the things that work) and apply it to
their
own model to further their business and in the end my success as a
customer.
I agree 100% that it should be easier. Of course, IBM isn't a
monolithic entity as we would like to believe, and like any large
organization their various business practices have grown organically and
often at odds with one another.
I don't know if today's practice of using a specific customer number
helps them to log and/or organize the requests. It might be difficult
to route a request using only the IBM ID for someone in a company with
literally dozens of different IBM products spread over a global network
of computers. I guess what they would need is an uber-site that
encompassed every business unit within IBM that you could then navigate
to your respective product. But think about it; that would be one
immense site. With an open source project, you just go to that
project's wiki or forum and enter something there, and even then it's
sometimes difficult to pick the correct forum in which to post. Could
you imagine the number of boards, sub-boards, and sub-sub-boards IBM
would need to cover all of their products?
Anyway, my overall point is that as long as the ideal process is not yet
in place, you still need to use the current process, and posting here is
not that process. Just my half a nickel.
Joe
midrange.com
