Re: RSE performance

We had one and only one customer number until we started working with
business partners. I tried for a while to get all of our purchases and
contacts under the same customer number, but it turned out to be a losing
battle. We now have 4 or 5 numbers, and I still usually reference our
original customer number when one is asked for. I have it memorized.

Jim


On Feb 4, 2008 12:08 PM, Brandon Peterson <
brandon.peterson@xxxxxxxxxxxxxxxxxxxxxx> wrote:

Guys,

Does anybody have their IBM customer number? My company probably has a
dozen or so of them, and who knows which one is the "right" one?

When I log a PMR I always just give them the system serial number. It's
never been an issue and it's a lot easier than trying to figure out the
customer number thing.

Brandon


-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Dave Shaw
Sent: Monday, February 04, 2008 2:02 PM
To: wdsci-l
Subject: Re: [WDSCI-L] RSE performance

Buck,

Exactly. For some reason, my employer's customer number is a closely
guarded secret, and of course all problem reports have to go through the
'proper channels'. I guess somebody, either on our side or IBM's,
doesn't want 150 developers talking to IBM directly.

FWIW, I'm trying to get the appropriate people here interested in the
problem.

Dave Shaw
Mohawk Industries

----- Original Message -----
From: "Buck" <kc2hiz@xxxxxxxxx>
Newsgroups: midrange.wdsci-l
To: <wdsci-l@xxxxxxxxxxxx>
Sent: Monday, February 04, 2008 1:53 PM
Subject: Re: [WDSCI-L] WDSCI-L Digest, Vol 6, Issue 70

Joe Pluta wrote:

If you haven't officially reported it, it's not officially a
problem.

Agreed.

In my opinion, it is too difficult to report a problem. An individual

developer doesn't always have access to the IBM customer number, etc.
needed to open a PMR or request a DCR.

It would be very nice to have a Bugzilla page.

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