Re: Submitting problem reports

[Vernon Hamberg <vhamberg@xxxxxxxxxxx>]

Brian

Calling support line has always ended up being a frustration for me - 
therefore, I use the online method as much as possible, when dealing 
with fairly normal support issues. No sitting around waiting for 
someone to transfer a call, no misunderstanding about iSeries and 
i-series (someone will get that), no being directed to PC software 
because I used the word Websphere as in Development Studio Client.

Ah, that rant felt good - sorry to dump on you!

Seriously, putting the problem description into the web interface is 
fantastic - takes a little time, yes - and then you just wait for an 
email - comes quite quickly, in my experience. And if you need a 
phone call, you can ask for them to call YOU.

Vern

At 12:53 PM 11/9/2007, you wrote:

> Another option is to call support line.
>
> 1 800 IBM SERV    (1 800 726 7378)
>
> Have your customer number or machine serial number ready. :)
>
> Regards,
>
> BJ
>
>
> On 11/8/07, Joe Pluta <joepluta@xxxxxxxxxxxxxxxxx> wrote:
> >
> > There's a FAQ for submitting a design change request, but how do you
> > submit
> > a problem report?  I usually just complain here, but someone on the MC
> > Press
> > forums wants to do the "official" thing; how do you start the process?
> >
> > Joe