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Hi,
We've spent a lot of time recently updating our customers insured credit limits to make sure they match our insurance policy. We're having trouble understanding the difference between the credit and insured credit fields on System21. We're now beginning to experience problems putting on customer schedules more than a couple of months in advance because the potential value of the schedules breaks the limit even though the schedule is timed after the customer would have cleared any outstanding debt anyway. It's also affecting our despatching who are finding more customers on stop so they are unable to raise despatch notes.
If anyone could explain the difference between there 2 fields and if it's possible to get the program(s) to at least ignore forecast schedules I'd be truly grateful.
Regards,
Lee Greenwood
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Titan Europe PLC
Registered in England No. 301 8340
Registered Office: Bridge Road, Cookley, Kidderminster, Worcestershire, United Kingdom. DY10 3SD
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