Credit limit issue

Hi,

We're having a major issue at the moment with a lot of our customer
accounts on hold due to credit limit issues. This is affecting both
Advanced Customer Scheduling and Advanced Shipping. I have been looking
at the Credit Manager screen and there are 2 fields that are puzzling
me. From what I understand, 'Orders alloc.or desp.+' is the sum of 2
fields in SLP06 which are BODV06 and BGDN06. In the file, the
description for field BGDN06 is 'Base goods despatched not invoiced'.
For a lot of our customers there is an extremely high value in this
field, for example one customer has a value over 250,000 pounds. This is
where I am confused because our accounts department confirm and invoice
despatches the day they are shipped. Is there anyone who can shed any
light on this as Infor can't.

Regards,

Lee Greenwood
IT Manager - Titan Europe Plc

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Titan Europe PLC
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Registered Office: Bridge Road, Cookley, Kidderminster, Worcestershire, United Kingdom. DY10 3SD
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