[SYS21] 3 * 5LT

[Gary.Brown@xxxxxxxxxxxxxxxxxxxx]

Standard System  v3.5.2sp2

We have products, e.g. window cleaner, which we make
in 5lt bottles and we always put these into a box of
three, so our product code is WINDOW-3*5LT. We always
sell full boxes, i.e. never part boxes (well in
theory anyway), so our SKU on the system is BX.

The problem that we are having is that one of our
largest customers is ordering in single units, e.g.
we receive an order for 6 (customer service then
forgets to convert the qty), so invariable we dispatch
out six boxes when all the customer really wanted was
two boxes......so we then have to arrange for the
return of (pickup) four boxes, credit notes, etc.

Is there anything the system can do to help me out
so that we stop looking like incompetent fools??

(I am not allowed to ask the customer to change his
system of ordering....as the customer is always right)


Thanks,
Gary.