RE: JBA ML - Active Repoter - TM1 issue

[Stuart Sandler <SSandler@xxxxxxxxx>]

We have the answer, and it came to us from the people at AnswerLink. The fix
was to start and stop the TM1 service on the server. Somehow, they think,
the server version of the sheet (stored in RAM) and data were not in sync.
Starting and stopping the service reloaded RAM, which contained the data.

Thank you to everyone who helped.

Stuart

-----Original Message-----
From: Stuart Sandler [mailto:SSandler@KREBS.COM]
Sent: Tuesday, October 02, 2001 8:43 AM
To: 'JBAUSERS-L@midrange.com'
Subject: JBA ML - Active Repoter - TM1 issue


We are running Applix' Active Reporter to generate financial statements, and
have been for almost 2 years. We encountered a problem this week that we
have not seen before.
We do a browse in our system and get one answer, yet when we look at a
spreadsheet we get a different answer for that same account.
I have verified that the GL Extract works successfully (as the difference
between the 2 numbers is listed in the ACCVAL file).
Any suggestions would be appreciated.
Stuart Sandler
Director of Information Systems
Krebs Engineers
(520) 744 - 5601
ssandler@krebs.com





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