RE: Justifying - Operations and Staffing

For what its worth, there was a session at Alliance run by an external
market consultant (Gartner?) on directions in ERP which had statistics
of spend by industry. Most ran between 3 and 5% of turnover, but some
(Finance I think was one) much higher.

Might be worthwhile talking to your Geac rep about getting a copy of the
presentation

-----Original Message-----
From: Mark Faulhaber [mailto:mfaulhaber@griffinind.com] 
Sent: Friday, 25 May 2001 2:50 AM
To: JBAUSERS-L@midrange.com
Subject: Justifying - Operations and Staffing

My management is asking me how our staffing compares to other 
companies using System/21.  I've tried not to ask questions that are too

"nosey".   If you can help me out by answering a few questions, it would
be a 
big help.

Thanks.

My questions are:

1. Approximate Gross Revenue _________

2. Any System/21 supported beyond base __________________

3. Do you have significant systems other than System/21 _____________

4. How many people are devoted to "Computer Room Operations" ______

5. What shifts does your computer operations staff cover? ____________

6. How many people support your systems?  (Include helpdesk, managers, 
programmers and "computer people" located in Departments.) _________

7. What is the approximate spending on Consulting per year?.


To get things started:  Here's my information....

1. Approximate Gross Revenue _$300MM________

2. Any System/21 supported beyond base __Custom Raw matls 

3. Do you have significant systems other than System/21 _Yes HR and PC 
support____________

4. How many people are devoted to "Computer Room Operations"    
__None____

5. What shifts does your computer operations staff cover?
    __1 shift with people coming in early and staying late__________

6. How many people support your systems?  (Include helpdesk, managers, 
programmers and "computer people" located in Departments.) _7__

7. What is the approximate spending on Consulting per year?.
             <$15,000.


Mark A. Faulhaber
Director I/S
Griffin Industries
4221 Alexandria Pike
Cold Spring, Ky 41076

Phone 859-572-2507
Fax 859-572-2575
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