RE: Anyone using S21 Telesales module?

I used to work with it at a previous company (V2.something)...
There were quite a few functional weaknesses with the product.
Also because the module is so poorly coded (ie. impossible to
understand; loads of complex array handling etc), it is very
very difficult to modify the core.....

The biggest weakness is that it is not real-time. Overnight processes
have to be setup to pull in all the setup details and details
from other modules. This caused major issues especially in the
pricing area. There are ad-hoc processes that can be run but
its not brilliant......takes a long time and users have to be
off the system.

JBA had thought of re-writing this module a few years back when
they were going to merge/ modularise AO/ OE/ TS/ OEI.......but
I'm not sure what happened.

It has the usual strengths ie. modular; easy to use; extracts
info from other apps..........but nothing really stands out as
a good strength!

Hope this helps.....


regards
ian


Ian Pozniak
IT Consultant
Panasonic/ MGUK Ltd



--- Original Message ---
Dan Thomas  Wrote on 
Thu, 13 Jul 2000 23:45:09 -0400
 ------------------ 
If so, comments on its strengths and weaknesses?

Dan Thomas
Sr. VP Information Systems
Medical Distribution, Inc.
4500 Progress Blvd.
Louisville, KY  40218-5058
Phone (502) 454-9013 ext. 120
email  DThomas@lpw-mdi.com


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