RE: iSeries/RPG Application TAPI Interface

The challenge is the "handoff".  Your iSeries, presumably, would need some
kind of telephony device to send the dial command to.  I am not sure where
you would find such an animal. I guess you could use a socket based app to
talk to a not-iSeries telephony device (VoIP would be a good fit).

Alternatively, if the headset was plugged into the local PC and then into
the phone system, you could send the dial command to the PC and it, in turn
, could do the dialing.

I am guessing that there must be a iSeries CRM product that does this.  But
how it does it would be interesting to find out.

We do telephony applications that talk to iSeries databases, but one that
has the level of integration that you are looking for, we haven't done yet.
My guess is that something that talks to the PC would be easiest, but,
depending upon the PBX you use, there might be several more options.

Pete Helgren
Value Added Software,Inc.
801.581.1154 x202


> -----Original Message-----
> From: rpg400-l-bounces@xxxxxxxxxxxx
> [mailto:rpg400-l-bounces@xxxxxxxxxxxx]On Behalf Of Bruce Guetzkow
> Sent: Friday, August 06, 2004 12:33 PM
> To: RPG400-L Posting
> Subject: iSeries/RPG Application TAPI Interface
>
>
> I have an RPG application that displays account information in a display
> file (5250 emulation/iSeries Access).  Among the information displayed
> is a phone number, which our agents must manually dial.  Our phone
> system is TAPI compliant.
>
> I would like to give our agents a command key to press (or click) to
> dial the phone number for them.  Has anyone on this list done this?  Any
> documentation I could be directed to to get more information?
>
> My first guess is that I'll need to do some sockets programming, which
> I've never done before, but I'll stick with my motto:
>       YLSNED - You Learn Something New Every Day
>
> TIA
> Bruce Guetzkow
> Information Services Director
> United Credit Service, Inc.
> Phone: 262-723-2902
> Fax: 262-723-5568
> Email: bruceg@xxxxxxxxxxxxxxxxxxxxxxx
> Web: www.unitedcreditservice.com
>
>
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