Re: Change Management

[Lisa Abney <abney@xxxxxxxxxx>]

I agree ... Silvon's Implementer has worked well for us.  It also handles
AS/SET action diagrams (with a few little bugs).  I have had poor results
with their help desk, though - a common complaint with many help desks!  When
I have a problem, I normally am calling the help desk as a last resort, and a
24 hour response time is not good enough!  Fortunately, once we got the
initial set up correct, we've needed very little help desk support.  And
training a new user is very easy ... a big plus!

Terry Herrin wrote:

> >We're investigating Change management systems - Aldon, Silvon, Thenon
> >(the 3 greek gods of change!). They all look very similar in function.
> >Anybody got opinions good, bad or ugly? Hopefully the sales people for
> >these companies won't answer!
>
> We use Silvon Implementer with great success.  It was a lot of work to
> set up, but it's super easy to use now that all the environments and
> promotion paths are assigned.  We never even had to have a training
> class for the programmers.  A little one on one with each to get them
> going and they took off from there.
>
> Terry Herrin
> Sr. Programmer/Analyst
> New Hanover Regional Medical Center
> Wilmington, NC
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