Chuck,
99.99% of all the times I deal with this issue with my users, the machine
Temp folders and Temporary Internet folders are full of garbage and after
cleaning up it works fine.

Delete all the contents of temp folders in the windows directory
Delete all the contents of temp folders in the user documents and settings
Delete all the contents of the temporary internet files folders

Keep in mind that there may be some files which will not delete because they
are currently active and locked but everything else can be deleted.

HTH

Norm Dennis

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]On
Behalf Of Chuck Lewis
Sent: Saturday, 23 June 2007 3:03 AM
To: 'PC Technical Discussion for iSeries Users'
Subject: [PCTECH] Internet Explorer Problem


Hi folks,



Happy Friday !



I'm at my wits end on this one.



Have a Windows 2000 PC fully patched running Internet Explorer 6 and all of
a sudden it when the user fires up it gets "Microsoft Internet Explorer has
encountered a problem and needs to close" and repeats this if you try to
restart it. I clicked on the see failing module and it said it was on
shell32.dll. Searching has not provided anything that seems to work.



I've run a virus check and that come out clean.

I've run AdAware and that got rid of stuff.

I've run Spyblaster and that got rid of stuff.

I've run Spybot Search and Destroy and that that got rid of stuff.



And if I logon as Administrator IE works fine so it is definitely something
on the user side.



Any ideas ?



Thanks !



Chuck



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No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.472 / Virus Database: 269.9.4/860 - Release Date: 21/06/2007
5:53 PM

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Checked by AVG Free Edition.
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