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  2. PCTECH
  3. April 2004

Re: PDA: Which is the best one...the best price?

Yeah, my boss thought it was good when I said that Dell's support is in New Delhi.

I thought Dell had retrenched from having offshore support. The person I spoke with today sounded as if from India. It wasn't too bad, but it is bad when I have to ask 3 times what someone has said. It's been that way with some of IBM's phone support.

At 01:51 PM 4/16/2004 -0500, you wrote: 
With regard to buying a Dell, if you can speak Indian you'll be okay.  Long
story short I made a Dell purchase 3 years ago and found out their tech
support is offshore.  They don't speak English very well and getting help is
a nightmare.  Call their tech support before laying your money down and see
if they're still doing that.  I tell everyone - DON'T BUY DELL!!



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