If you want them to leave you alone, start using your own voice to page
yourself over the intercom system ........ demanding in a shrill tone that
you immediately report to your office to deliver emergency technical
assistance. I admit that it's not a permanent, bullet-proof, career-savvy
solution, but it could buy you some slack for the first few days. :)

Milt Habeck

-----Original Message-----
From: midrange-nontech-bounces@xxxxxxxxxxxx
[mailto:midrange-nontech-bounces@xxxxxxxxxxxx] On Behalf Of Booth Martin
Sent: Thursday, October 11, 2012 1:05 PM
To: Non-Technical Discussion about the AS400 / iSeries
Subject: Re: how do you answer the "My job is too important to follow normal
channels for help" statement?


- The old Chinese solution of "the No of a thousand Yeses"?
- "Your inability to plan does not make it my emergency"?
- "I want to help you. Lets go see my boss and see if he can free me for
the time to do this"?


It'll be interesting to read the other responses.

On 10/11/2012 12:56 PM, Gqcy wrote:
We all have had this I'm sure...
we get a phone call, personal visit, or pass in the hall, the person
who needs help. Your company has an established help procedure, and
we are, as a basic requirement of employment forced to follow it.
You kindly remind the user the policy, to put in a call for support in
the proper manor, but before you get the first sentence leaves your
lips you are presented with the cold hard facts of:
"My job (or "this problem") is much too important to wait"
"Management has no idea what my needs are"
"My problem doesn't fit into any know category known to man"

I post this question, because apparently the correct response is NOT:
"The management of this company, up through the top executives have
said that within a 1 hour response to the highest priority problem is
the standard for all users/departments."

Booth Martin

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