If you want them to leave you alone, start using your own voice to page
yourself over the intercom system ........ demanding in a shrill tone that
you immediately report to your office to deliver emergency technical
assistance. I admit that it's not a permanent, bullet-proof, career-savvy
solution, but it could buy you some slack for the first few days. :)

Peace,
Milt Habeck



-----Original Message-----
From: midrange-nontech-bounces@xxxxxxxxxxxx
[mailto:midrange-nontech-bounces@xxxxxxxxxxxx] On Behalf Of Booth Martin
Sent: Thursday, October 11, 2012 1:05 PM
To: Non-Technical Discussion about the AS400 / iSeries
Subject: Re: how do you answer the "My job is too important to follow normal
channels for help" statement?

lol

- The old Chinese solution of "the No of a thousand Yeses"?
- "Your inability to plan does not make it my emergency"?
- "I want to help you. Lets go see my boss and see if he can free me for
the time to do this"?

:)

It'll be interesting to read the other responses.





On 10/11/2012 12:56 PM, Gqcy wrote:
We all have had this I'm sure...
we get a phone call, personal visit, or pass in the hall, the person
who needs help. Your company has an established help procedure, and
we are, as a basic requirement of employment forced to follow it.
You kindly remind the user the policy, to put in a call for support in
the proper manor, but before you get the first sentence leaves your
lips you are presented with the cold hard facts of:
"My job (or "this problem") is much too important to wait"
"Management has no idea what my needs are"
"My problem doesn't fit into any know category known to man"

I post this question, because apparently the correct response is NOT:
"The management of this company, up through the top executives have
said that within a 1 hour response to the highest priority problem is
the standard for all users/departments."




--
Booth Martin
802-461-5349
http://www.martinvt.com




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