Re: how do you answer the "My job is too important to follow normal channels for help" statement?

lol

- The old Chinese solution of "the No of a thousand Yeses"?
- "Your inability to plan does not make it my emergency"?
- "I want to help you. Lets go see my boss and see if he can free me for the time to do this"?

:)

It'll be interesting to read the other responses.





On 10/11/2012 12:56 PM, Gqcy wrote:

We all have had this I'm sure...
we get a phone call, personal visit, or pass in the hall,
the person who needs help. Your company has an established
help procedure, and we are, as a basic requirement of employment
forced to follow it.
You kindly remind the user the policy, to put in a call for support
in the proper manor, but before you get the first sentence leaves your
lips you are presented with the cold hard facts of:
"My job (or "this problem") is much too important to wait"
"Management has no idea what my needs are"
"My problem doesn't fit into any know category known to man"

I post this question, because apparently the correct response is NOT:
"The management of this company, up through the top executives have said
that within a 1 hour response to the highest priority problem is the
standard for all users/departments."