- The old Chinese solution of "the No of a thousand Yeses"?
- "Your inability to plan does not make it my emergency"?
- "I want to help you. Lets go see my boss and see if he can free me for the time to do this"?


It'll be interesting to read the other responses.

On 10/11/2012 12:56 PM, Gqcy wrote:
We all have had this I'm sure...
we get a phone call, personal visit, or pass in the hall,
the person who needs help. Your company has an established
help procedure, and we are, as a basic requirement of employment
forced to follow it.
You kindly remind the user the policy, to put in a call for support
in the proper manor, but before you get the first sentence leaves your
lips you are presented with the cold hard facts of:
"My job (or "this problem") is much too important to wait"
"Management has no idea what my needs are"
"My problem doesn't fit into any know category known to man"

I post this question, because apparently the correct response is NOT:
"The management of this company, up through the top executives have said
that within a 1 hour response to the highest priority problem is the
standard for all users/departments."

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