Re: Transfer Software License

I'm not aware of any standard type of fee for this transaction, but I
think we have all read stories of software companies losing customers to a
competitor because of these upgrade fees.

I know we have changed software here simply because of maintenance fees.
It was cheaper for us to replace one small package here, than it was to
pay the upgrade fee demanded when we upgraded our system a few years ago.

Steve

Steven Morrison
Fidelity Express





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11/05/2008 07:48 PM
Please respond to
Non-Technical Discussion about the AS400 / iSeries
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Subject
Transfer Software License






---------- Forwarded Message -----------
From: "Al Macintyre" at work e-mail
To: "Al at home" e-mail
Subject: Transfer Software License

IBM regularly releases new & improved hardware & operating system
versions. Vast numbers of IBM customers want to stay current on the
latest & greatest features, but the software, that we run on the IBM
systems, sometimes has to get some upgrade to run properly on the new
IBM stuff, so it is not unusual for the software provider to charge some
fee for that upgrade service. That fee is customarily a few hundred $ to $
1 k max, because, after all, they are doing same service for thousands of
customers on the same upgrade path. It is not like they have to tailor a
solution for each customer.



For those customers paid up on tech support from the ERP company, that
typically can cost $ XX k a year, such an upgrade service is sometimes
free covered.

In our situation, we are still on the same IBM platform as years ago, but
our company got new owners, rearranged what hardware at what offices, and
new name of company. Our ERP company wants a hunk of $ to make this
license transfer "legal" to the current name & address of where our AS/400
is located.



Is there any industry standard for such $ amount, documented where I can
give it to senior management?

-

Al Macintyre

------- End of Forwarded Message -------