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  2. MIDRANGE-NONTECH
  3. January 2008

Re: i5 Youngsters

On 1/15/08, Mike Cunningham <mcunning@xxxxxxx> wrote:
PSS was not called. Our Windows admins (and Cisco admins) are in the mode of reboot now to get the service back, try to debug after the fact, make a call if it happens again. (and they have no PSS contract so are sometimes reluctant to call)

Why not? You do have SWMA, or not? Why not PSS contract? They're not
more expensive than SWMA, and are invaluable if you need help fast.

On the AD no user was effected since we run the recommended 3 AD servers. Server admins noticed via their monitoring software. They could not get to the server to see what was wrong (at least in any reasonable amount of time) since the CPU was in full use.

Ask your admins about EMS. It can help debugging a machine that does
not respond to keyboard input, RDP or RPC. I've found EMS an
invaluable tool for debugging a downed server.


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