Re: Federal Do Not Call List

[Douglas Handy <dhandy1@xxxxxxxxxxxxx>]

Steve,

>So, to get Dell's "Award Winning Customer Support" in English, you have to
>pay extra!  Otherwise it's Hindi, Spanish, etc...

Dell outsources their support.  I live in a small rural community which several
years ago put in a six hundred (or so) seat call center with the primary
customer being Dell.  It became a pretty important employer considering the size
of the local community, and I knew quite a few people who worked there.

The company (not Dell, but the service company) moved offshore, building a 1600
seat call center in the Phillipines.  My oldest son's father-in-law spent 6
months there training people, then they dropped him with no severance too.

With long distance so cheap, I suspect the labor savings differential dwarfs the
communications expense.

Doug