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  3. January 2025

Re: Can a customer download an attachment from one of their IBM cases?

Some of the IBM technicians are not aware that we cannot. One is trying to
send me a test ptf this way.

On Thu, Jan 30, 2025 at 8:31 AM Steve Pavlichek <spavlichek@xxxxxxxxxxx>
wrote:

I agree. It would be nice to be able to view/download attachments from
cases.

________________________________
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> on behalf of Rob
Berendt <robertowenberendt@xxxxxxxxx>
Sent: Thursday, January 30, 2025 7:33 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Can a customer download an attachment from one of their IBM cases?

I have an open case with IBM. I'd like to download an attachment from that
case. Is that possible for a mere customer like me? I know how to upload,
but I can't figure out download.
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