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It could also be AI, or part AI. From the emails I get from them on an
invoice that I have cancelled I ask them to provide contact with someone
higher up. It gets forwarded to the same person and then nothing. Then I
get another reminder... rinse, repeat over and over.

It's very frustrating.


On Fri, Jul 12, 2024 at 2:59 PM Patrik Schindler <poc@xxxxxxxxxx> wrote:

Hello Jeff,

Am 12.07.2024 um 19:54 schrieb Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>:

"Deprivated?"

I presume "Shaik" is not a native English speaker.

It's a nuisance that support people often don't understand the culprit.
Not because they're dumb but because of "language gap". But the underlying
problem is that those "front row indians" are much cheaper than support
staff in the US. More money left for the shareholders, and customers have
bought the product already anyway…

Don't get me wrong, I'm not racist. But people in jobs needing to
communicate with cutomers should have a thorough understanding of the
language in which they're supposed to listen and talk. And this is IMO not
a fault of those people.



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