<< A player-to-be-named-later at Rochester once told me, "If you want
anything resembling true service, put it at severity 1.">>
I heard something similar a while back. Does calling the support line
between 10 and 2 Central time still get you connected to somebody in
Boulder?
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Buzz
Fenner via MIDRANGE-L
Sent: Monday, December 11, 2023 1:12 PM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Cc: Buzz Fenner <bfenner@xxxxxxxxxxxxxxxx>
Subject: RE: Who do I complain to at IBM about their service?
On 11 Dec 2023, Rob Berendt wrote:
I open a lowly sev 3 ticket. I opened it during normal business hours
during the week. And yet I have to beg >for attention from IBM and explain
why I am worthy of support and get told this: "Can you please identify >the
impact of this issue to your production environment.".
This is a bunch of crap!
Been there, done that.
A player-to-be-named-later at Rochester once told me, "If you want anything
resembling true service, put it at severity 1."
Just saying...
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