Re[2]: Opening a case, loosing entered information

Well, it occurs to me that the Champion's on this list have a little more opportunity for getting IBM's attention than lowly folks like me and the others, so why not make some noise? I've done what I can.

There's CAAC members on this list as well. Do you hear the problem? Make some noise!

Putting a complaint in the web site black hole is as worthless as it comes.


--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


------ Original Message ------

From "Larry \"DrFranken\" Bolhuis" <midrange@xxxxxxxxxxxx>

To "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxxxxxxxx>; "MidrangeL" <midrangel@xxxxxxxxxxxxxxxxx>
Date 11/14/2022 8:49:56 AM
Subject Re: Opening a case, loosing entered information

CONSTANTLY. Nearly every time I go back into a case there are big red boxes with information missing.

I don't have time to try to convince IBM to fix it so I just re-enter. *SIGH*

- L

On 11/14/2022 9:38 AM, MidrangeL wrote:

Recently almost every case I open with IBM has a problem retaining information that is put into the case in the open process. Version/Release, machine type, etc. That delays the work. I get an email a couple of days later citing the missing information and the case is then suspended until entitlement is completed.

There are many advantages to the new case system, but this is really frustrating. Anyone else experiencing this?


-- Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects

-- IBM Champion for Power Systems

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