Re: Opening a case, loosing entered information

Seems these days most big places are doing anything they can, intentional
or not, to not provide support... or pay bills (they love floating money
for 90 days or more). Gotta love it.

I've had very similar experiences with Microsoft. IBM on the other hand
has provided good support in the past... but trying to pay SWMA or HWMA
(giving THEM money) can be a hassle sometimes. Just send me an invoice via
email and/or snail mail and I'll pay it. Don't let it expire and try to
charge late fees.

On Mon, Nov 14, 2022 at 8:38 AM MidrangeL <midrangel@xxxxxxxxxxxxxxxxx>
wrote:

Recently almost every case I open with IBM has a problem retaining
information that is put into the case in the open process.
Version/Release, machine type, etc. That delays the work. I get an
email a couple of days later citing the missing information and the case
is then suspended until entitlement is completed.

There are many advantages to the new case system, but this is really
frustrating. Anyone else experiencing this?


--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
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