× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.

Time of day matters not anymore.
Severity level matters not.
Hardware vs software matters not.
You will be put on a call back queue.
They will only record 1/10 of what you tell them.
It's just better to open your cases online.

I used to open them online then call right back in and often got a live transfer to the 'real' people working on the case. It's a rare day indeed when you get a live transfer anymore.

But, support is generally good if you can adapt to this new model.

Rob Berendt

As an Amazon Associate we earn from qualifying purchases.

This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2023 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.