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Nowadays, you call that same number, end up with someone in some call
center God only knows where and you may or may not be able to get a
"live transfer" like in the good ole days....

On 2022-10-13 14:59, Paul Nelson wrote:

<< how do I "open a case"?>>

I'm retired now, but I always called 1-800-IBM-SERV. An IBM'er once told me
that the best time to call is between 10 and 2 Central time if you want to
talk to somebody in Boulder, who could then connect you to somebody in

Is that no longer the case?

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of James
H. H. Lampert via MIDRANGE-L
Sent: Thursday, October 13, 2022 11:36 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: James H. H. Lampert <jamesl@xxxxxxxxxxxxxxxxx>
Subject: Re: PROBLEM! Re: Another DCM V7 question: how do I HTTPS-enable
iNav and DCM?

While attempting to open a case with IBM on this, I got this note at the top
of the page:

IBM's Support Forums are now part of the IBM Community. You will be
able to read questions and answers, but not make new posts, until
November 11, 2022. After then, simply search for your products on the
IBM Community and continue the conversation there. You can read more
about this change here.

I can sign on to community.ibm.com successfully, but now how do I "open a

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